Frequently Asked Questions


Why do I need to backup my cloud data?

To protect it from loss. Approximately one-third of data loss is caused by user errors such as the accidental
deletion of data or committing changes in error. In addition to user errors, issues such as hacked accounts,
disputes with your service provider, temporary service outages or your service provider going out of
business can all put your data at risk.

Doesn’t my cloud provider already backup my data?

Yes, cloud service providers have built in redundancy and backups for their own disaster recovery, but not for your own personal disaster (see #1 above…) In some cases SaaS services provide user on-premise backup functions but these can be manually intensive, taking up valuable back office time and prone to error. CloudAlly solves this problem by providing secure, automatic cloud based backup and restore services with a few simple clicks.

Is my data secure with CloudAlly?

Yes, your data is secure every step of the way. All of your stored data is encrypted using advanced AES-256 encryption algorithms, and all data transmitted between you, the SaaS application and CloudAlly is encrypted and secured using SSL (HTTPS) enabled servers. All of our servers are strongly secured, hardened and include the latest security patches. And we don’t stop there. Each application backup is encrypted using a unique encryption key so in the unlikely even that a key is compromised, it cannot be used to decrypt the other application backups.
CloudAlly is ISO 27001 certified, the internationally recognized accreditation for information security management. This certification recognizes CloudAlly’s ongoing commitment to secure cloud backup services by strict adherence to industry best practices related to security and risk management, as well as business continuity management and compliance.

Do you store my user name and password credentials?

In most cases we use an industry standard called OAuth that enables us to backup your data without storing user name and password. Instead, CloudAlly uses a “token” (or permission) to access your data. The token is limited to exactly what CloudAlly needs to do and doesn’t provide CloudAlly general access to your account.

Where is my data stored?

All of your data is stored using the industry leading Amazon Simple Storage Service (S3) for secure, scalable and cost effective data storage. Amazon’s data replication and security, multiple storage centers and 99% uptime availability makes it the perfect choice to ensure your data is safe and accessible to you at all times. By default, backups are stored on the Amazon US datacenter, but customers can select E.U. or Australia datacenters if preferred.

How often is my data backed up?

Your data is backed up each and every day and available for recovery whenever you need it.

How long do you keep my data?

We provide unlimited retention of your daily archives for as long as you maintain your CloudAlly account and will only delete it if and when you choose to cancel your account.

What if I run out of storage?

CloudAlly doesn’t impose storage limits so that’s one less thing for you to worry about.

How do I restore my data?

Our simple and easy to use Account Management console allows you to select the account(s) you wish to restore with the simple click of a button.

How does CloudAlly define an “account” for purposes of monthly billing?

An account is defined as:
  • Each active individual Salesforce user (“seat”)
  • Each individual Google Apps Domain user that you select to backup
  • Each individual personal Google account and Yahoo Mail account
For example, if you have a Google Apps domain with 4 users, a Salesforce edition with 3 users, and 1 personal Google Account, you would have a total of 8 accounts within your CloudAlly backup.

What Google services does CloudAlly backup within Google Apps or my personal Google account?

We backup Gmail, Documents, Drive, Contacts and Calendar within Google Apps and personal Google Accounts. Chat backup can be activated by clicking on “Show in IMAP” on the Chat line of your Gmail Manage Labels page.

What Salesforce Editions does CloudAlly backup?

We backup Salesforce data and Chatter streams for Group, Professional, Enterprise, Unlimited, Force.com and Developer editions.

Do I need a separate CloudAlly account for my Salesforce backup, Google Apps backup, etc?

No, You can backup all of your accounts including Google Apps, Salesforce, Yahoo and others using a single CloudAlly account.

Can I backup multiple Google Apps domains?

Yes, if it’s a sub-domain please contact CloudAlly support (support@cloudally.com) and we will activate the backups for you. If you have unique Google Apps domains simply sign in to your Google domain with admin rights and then activate a backup on CloudAlly. You can repeat this process for all your domains.

Can I backup multiple Salesforce organizations?

Yes, just sign in to Salesforce with admin rights and then activate a CloudAlly backup for the first instance. You can repeat this process for all Salesforce instances.

Can I restore data from one Google user to another within the same domain or to a different domain?

Individual Gmail and Yahoo Mail accounts can be transferred from one account to another using the “From” and “To” options found on the Backup & Restore panel. If you want to transfer Google Apps users within the same domain, or to another domain, contact support@cloudally.com and we will assist you with the transfer.

Does each new CloudAlly backup overwrite the previous day’s backup?

No, our backups are non-destructive and will not overwrite a previous day’s archive.

Does CloudAlly overwrite my existing Google Apps data when I restore from a backup?

No, CloudAlly’s restore process is non-destructive and will not overwrite your existing data. Restored data includes a unique label containing “CloudAlly Restore” and a time/date stamp of the archive used for the restore.

Can I save the backup data on my local machine?

Yes, you can use the export function and then download the zip extract file to store the data locally.
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