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Comprehensive. Proven. Secure.

Salesforce SaaS Backup and Recovery

Enterprise-grade automated Salesforce backup and recovery solution, since 2011. Backup all your Salesforce organizational data, metadata, and Chatter feeds. Protect your business-critical cloud data with CloudAlly. 

Proven and Secure Salesforce Data Protection since 2011, with the pioneers of SaaS Backup.

Secure Salesforce Cloud Backup and Recovery

Automated or on-demand Salesforce backup of all your Salesforce data, metadata, and Chatter feeds. Metadata included. Single Repository Backups. Support for Salesforce sandbox seeding, compare sandbox and production.

 Flexible Salesforce recovery includes point-in-time, granular and cross-org restore with sandbox seeding. Export Salesforce data in a CSV format and compatible with the Salesforce Import Wizard and Data Loader. Plus unlimited data storage and retention. 

Exceptional Customer Service real-person 365x24x7 to resolve all your Salesforce backup queries. Dedicated Customer Hub with video tutorials and a detailed knowledge base.

 Secure and Certified with OAuth and MFA/2FA support. ISO 27001, HIPAA, and GDPR compliant. Global data centers. Secure Amazon AWS S3 Encryption. 

Salesforce compare sandbox and production
Recommends third-party backup

"Salesforce maintains a copy of customer data for disaster recovery purposes, but it is important for customers to develop a data backup and recovery strategy as part of their overall data management and security model.

The Salesforce Data Recovery service is an expensive and time-consuming process and should only be used as a last resort when no other copy of the data is available."

backup saas data

Salesforce Backup


We pioneered SaaS backup back in 2011.  Rely on our proven, mature and top-rated products, ranked by Newsweek* as a leading SaaS backup solution. Our comprehensive Salesforce backup includes: 

  • All organizational data, including Standard Objects, Custom Objects, Attachments, Emails, Layouts and more
  • Metadata, including workflows, reports, apex triggers and apex classes, processes, object schemas, tabs and more.
  • Chatter Feeds

CloudAlly’s intuitive admin-friendly UI, automated and secure Salesforce backup, ensures the safety of your company’s valuable Salesforce data, guaranteeing compliance with retention policies, preventing intentional and unintentional data loss while greatly improving recovery time objectives.

When you add to the equation the likelihood of employee errors and the frequency of malware attacks and security breaches, you have a significant cybersecurity gap that can cause business-critical data loss without any chance of recovery. 

Salesforce is a powerful platform. However, native backup options like the Export backup function, only perform a weekly or monthly backup, do not support sandboxes, and can only be downloaded within 48 hours of receiving them. Native recovery options like the Data Loader are cumbersome and time-consuming.

Secure Your Business-Critical Data With CloudAlly's Salesforce Backup and Recovery

Salesforce cannot protect you from data loss at your end due to human, error, malicious intent, outages, sync errors, hackers, or malware.

Although your data is hosted by Salesforce, maintaining control and protection of your business data in case of security threats or accidental deletion is ultimately your company’s responsibility. Salesforce recommends, “It is important for customers to develop a data backup and recovery strategy as part of their overall data management and security model”. As do Gartner and Forrester. Data regulatory laws like the GDPR and HIPAA also mandate demonstrable recoverability.

* Newsweek – Top Business Tools

Choose a Salesforce Backup Solution Tailored For The Enterprise. Your Enterprise.

Our Salesforce Backup was built from the ground-up for the enterprise. Our Salesforce backup solution includes enterprise-driven features such as:

Flexible Salesforce Recovery Options to Any Storage with Unlimited Retention: Quickly recover data from any point-in-time using visual historical snapshots or versions of your entire Salesforce data, metadata, and Chatter feeds. With a single click, recover individual objects as needed with in-place restore. We support Salesforce sandbox seeding & compare sandbox functionality. All with unlimited retention. We have added capability to self-service recovery and backup to your own cloud S3 compatible storage (BYOS). 

Intelligent Workforce Management:  Reduce load on Admin teams with bulk activation of backups for your entire Salesforce organization in Production or Sandbox environments.

Sandbox seeding support to test applications or processes by using a replica of your data, without changing the production database. 


Zero Adoption Effort, Intuitive Admin-Friendly UI: Our Salesforce backup comes with seamless integration with all Salesforce plans. Reclaim full control of your Salesforce data using a single CloudAlly account to backup Salesforce data from Production, Sandbox, and multiple instances of Salesforce. Our user interface is intuitive, allowing for quick and easy OOTB usage with two-click recovery. And for Salesforce administrators, we offer advanced user management, customizable cloud-to-cloud backup settings, transparent status monitoring, email alerts, and activity logs. 


High ROI with Unbeatable Pricing: We offer enterprise-friendly custom discounts for bundled, high-volume and multi-year packages. Save on license costs with support to export Salesforce data for on-premise use or inserted/upserted back to Salesforce using the Salesforce Import Wizard or Data Loader. Additionally, only daily changes are fetched to minimize Salesforce API usage.

We have your back(up) secure and always available: Your Salesforce backup is fully protected with AES-256 data encryption at rest and in-transit, and a 99.9% uptime SLA. We offer you a choice of global data centers in NA, EU, and APAC. We’re GDPR, and HIPAA compliant and ISO 27001 certified. Our Salesforce backup has in-built secure authentication with MFA/2FA, OAuth and Okta support. 


Comprehensive backup of Standard Objects, Custom Objects, Chatter Feeds, Attachments, Reports, Dashboards, Emails, Triggers, Workflows, and, Classes.


Automated and on-demand Salesforce backup. Single repository backup. Minimize Salesforce API usage with only delta changes being fetched daily. Auto-pause of backups when API limit reached.


Integrates directly into the Salesforce user interface. Test applications or processes by seeding the sandbox with the replica of production data.


Easy point-in-time Salesforce recovery with historical snapshots and unlimited data retention, granular restore of individual objects.


Save on license costs with support to export Salesforce data CSV format and compatible with the Salesforce Import Wizard and Data Loader.


Secure authentication with 2FA/MFA, OAuth and Okta support*. Salesforce credentials are not stored or accessible by CloudAlly. Immutable Storage - Object Lock minimize the accidental or malicious loss of data.


Backup Salesforce data from production, sandbox, and multiple Salesforce instances. Reclaim control of Salesforce data with customized cloud-to-cloud backup settings. Stay informed with daily backup notifications, exception-only alerts, and activity logs.


Adhere to regulatory laws and audit requirements with Salesforce backup in your choice of data center in the US, Canada, UK, Ireland, Germany, and Australia.

Salesforce Backup & Restore Features
Salesforce Backup On-Demand
Backup On-Demand
Apart from automated backup, CloudAlly supports on-demand backup as per your organization's requirements.
Granular Restore
Easily drill-down using advanced search and filters to restore artifacts.
Point-in-time Restore
Historical snapshots further simplify the ease of point-in-time restores.
Salesforce Restoring to a different organization
Restoring to a different organization
View how to restore to a different organization in Salesforce backup.
Salesforce Metadata Comparison
Metadata Comparison
Learn more about Salesforce Metadata Comparison
Comparison of Two Backups Data
View the Comparison of Two Salesforce Backups Data
Stringently secure. Audit-ready. Compliant
ISO 27001
Built on Amazon
Web Service (AWS)






Private Cloud


UE-EU Privacy
Shield Certified

All inclusive Salesforce backup plan
for unlimited storage of all your Salesforce data
user / month
user / year
  • Unlimited storage
  • Unlimited retention period
  • Automated daily backup
  • On-demand backup
  • Custom Objects backup
  • Attachment backup
  • Metadata backup
  • Customization backup
  • Chatter backup
  • Sandbox backup
  • Backup multiple Salesforce instances
  • Backup production
  • Point-in-time restore
  • Record-level restore
  • Deleted items restore
  • Metadata restore
  • Parent-child relationship restore
  • Cross-org restore
  • Sandbox Seeding
  • Search-based restore
  • Granular restore
  • Bulk items restore
  • Full organzation exports
  • Export data to CSV format for further import
  • Point-in-time metadata comparison
  • Salesforce Compare - Data comparison between snapshots and live instance
  • Direct in-place restore
  • Daily overview report & backup activity (optional)
  • Advanced security
  • Global data centers in the US, Canada, EU, and Australia
  • Bulk activation
  • BYOS
  • Intuitive Admin-Friendly user interface
  • Immutable Storage - Object Lock
  • Exceptional 24-7 customer service: Customer Support Hub


Got 100+ Accounts to backup? We have a special offer for Enterprise Level Pricing.
Also, Education and Non-Profit Discounts available.  For additional discounts: Contact us

Our Customers

View our Frequently Asked Questions on: Salesforce backup, Salesforce data retention policy, and data restore options.

Salesforce keeps a backup copy of customer data to support their disaster recovery plan. This data can also be made available to customers as part of their Data Recovery service, though Salesforce explicitly warns against relying on the service in the event of data loss. In fact, Salesforce urges customers to develop an independent backup and recovery strategy and that the Salesforce Data Recovery service should “only be used as a last resort, when no other copy of the data is available.”

A data retention policy is a statement agreed by all the business stakeholders of how long data will be stored by the organization, with some organizations also including details around the if, when, where, and how the data is deleted, anonymized, or otherwise treated.

  1. Catalogue your data.
  2. Review your data and make some critical organizational decisions
  3. Establish procedures for the removal of data

Once data has been deleted, it will reside in the Salesforce recycle bin for a maximum of 15 days. During this period, known as the “soft-delete” stage, data can be restored back into the org. If data is emptied from the recycle bin, or the 15-day retention period expires, the data becomes “hard-deleted” and is not able to be recovered. You can, however, access said data by using the Salesforce workbench. If data is deleted from the database, the deletion becomes permanent and the data is only accessible or recoverable if a backup solution is in place or via the Salesforce Data Recovery service.

Deleted records in the “soft-delete” stage may be restored by using the un-delete operation within the recycle bin. However, the un-delete operation cannot be used on records or data that has been manually purged from the recycle bin or has exceeded the 15-day retention period. If this is the case, the data is no longer recoverable without a backup solution.

In Salesforce you are never able to delete a user. … The benefit is deactivating users is that they aren’t using a license, but you get to have all their historical data. So while a user is frozen and once you have cleaned up everything assigned to them, then you should deactivate that user.

To find and restore records using the Salesforce workbench:

  1. Prior to running the search query, Select Include under Deleted and archived records.
  2. Once the Id for the record is located, choose Undelete from the data drop-down at the top of the page.
  3. Enter the Id and follow the prompts on the screen to restore the record.

For many organizations, the countless records of CRM data stored within Salesforce is indispensable to company success and business continuity. Salesforce provides complete protection from fault on their end, offers varied options for manual backup within the platform and can assist directly in recovering lost data if absolutely necessary. However, they cannot protect your data from threats beyond their control and the native backup and last-resort options come with numerous restrictions, limited capabilities, lengthy completion times and a hefty price tag.  Salesforce themselves recommend investing in a full-featured, third-party backup and recovery solution, such as CloudAlly.

Up until recently (2019) the data recovery cost according to Salesforce, “The price for this service is a flat rate of $10,000,” and “The process must be performed manually and usually takes a minimum of 6-8 weeks to complete.” Plus, there is no guarantee of recovery.

In 2020 Salesforce further iterated that native options for backup & restore are unavailable.  Learn More

Hence, 3rd party backup with CloudAlly is the safe & secure way to backup your data.

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