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MSPs – Boost Office 365 Migration to Cloud Revenue by Including Cloud Backup

Office 365 migration to cloud, for MSPs

In today’s high-tech marketplace there are more MSP businesses than ever, which means that it’s more difficult than ever before to stand out in the space and to increase your revenue. As such, it’s vitally important for MSPs to shift their business models to include data protection. By adding a cloud-to-cloud backup and recovery solution to your: Office 365 migration to cloud plan, you can increase your revenue but 15% per job.

Let’s talk about why this is so important.

The Importance of Data Protection

“Data is not just an important part of business—many firms consider it to be their most critical asset,” revealed a 2015 CompTIA 2015 Outlook research report.

No matter if your main customers are multi-national corporations or small- and medium-sized businesses data is what makes the wheels turn. By offering data protection, you’ll see ripple effects that increase your revenue, grow your business, and improve your customer and supplier relationships. The reason why is because data protection safeguards your customers’ data everywhere it lives, meaning that, suddenly, you’re not just an MSP business, you’re a partner in helping your customers navigate and succeed in the digital age where data is on premise, in virtual environments, in the cloud, and within third-party SaaS applications.

Data Protection as an MSP Cornerstone

Did you know? 22% of IT decision makers say that they are or will be employing cloud as part of their backup process, according to Enterprise Strategy Group, 2015.

The truth is that you cannot be an effective MSP business offering Office 365 migration to cloud services without a way to protect your customer’s data. MSPs that don’t offer a cloud-to-cloud backup and recovery solution only partly service their customers. That’s why it’s vital to make data protection—such as CloudAlly offers—an integral part of your business.

Backup and disaster recovery is a key component every MSP business. Without it, what are you managing? Imagine if your customer goes down and loses connection to their data during your Office 365 migration to cloud service. If you don’t have a data protection strategy in place, you’ll be fighting a batter with no solution to offer. The reality of the situation is that if you’re an MSP business, your customers are going to put you on the hook to recover their data if they suffer a loss. So, by having a cloud-to-cloud backup plan already in place, you ensure you’re for any eventuality.

The Benefits of Adding Data protection to Your MSP Business

Adding data protection to your MSP business isn’t just about making sure you can compete, there are a myriad of benefits that will directly impact your bottom line. Offering your customers a cloud-to-cloud backup and recovery solution will end up playing a large role in your success, and here’s how.

1. Increased Customer Referrals

Your customers know the value of data to their business. They know that 47% of enterprises have lost data in the cloud and had to restore their information from backups and that those losses can cost thousands of dollars and hundreds of staff-hours if they’re unprepared. By offering data protection as part of your Office 365 migration to cloud bundle, you provide a new “entry point” for potential customers.

Customers in pain want to hire companies that offer a total solution to their issue. They don’t want to have to go to five different businesses to find what they want and need; they want a one-stop shop that fulfills all their needs. By delivering the highest level of service—including offering a cloud-to-cloud backup and recovery solution—you’ll demonstrate your willingness to go “above and beyond” for every customer, which will increase the likelihood that you’ll be recommended to other businesses down the road.

2. Deeper Customer Relationships

You won’t receive additional customer referrals unless you first build a deeper relationship with your current customers. The essence of the MSP and customer relationship is service, and we’re not just talking about hardware and software services. The success of your MSP business is based on your customer service orientation. An exceptional customer service orientation means more frequent and better customer communication and more solutions to potential pain points.

By offering a cloud-to-cloud backup and recovery solution as part of your Office 365 migration to cloud service, you increase the confidence your customer has in what you offer. Think about it this way, what happens if your customer goes down and you can’t get them back up? In most cases, you’ve violated the trust your customer has placed in you, and they’ll cancel their contract and never give you another opportunity to work with them again. What’s worse is that that customer will probably share their bad experience with anyone who will listen.

That’s why data protection is so important. It’s a client data safeguard that protects both you and your customer from potentially dire consequences, and that customer service investment directly impacts your bottom line. When you build deeper relationships with your customers, you can charge higher rates, gain more business, and build your reputation.

3. Recurring Revenue

Already, many MSP businesses have developed recurring-revenue models, but that model is only possible if you have a service that someone is will to pay for month-over-month. Data protection is a linchpin for recurring-revenue models. Customers will be far more willing to pay you a fee every month if you give them the confidence to believe that their data and infrastructure will always be available.

And another benefit of the recurring-revenue model is that it means you can lower the price barrier to entry for your Office 365 migration to cloud customers. If you know you can charge a monthly fee for backup, recovery, and business continuity, then you can make it easier for your customers to acquire your service in the first place.

4. Less Work

The easiest way to be more profitable is to do less work. When you purchase CloudAlly’s backup and recovery solution, you don’t have to add any extra work to your own staff yet you increase your reliability and the confidence your customer has in your business.

CloudAlly allows you to manage all of your customers from a single account. This means that you can activate backups for all users with a single click, and even set auto-detect options for new users. And if you have to perform a restore, CloudAlly offers non-destructive restores from any point in time.

When you partner with CloudAlly, you gain the support of a vendor that understands and supports your need to resolve all of your customer issues clearly and quickly. Once your customers have signed up, you can sit back and relax and allow CloudAlly to worry about protecting all the necessary data.

Conclusion

Cloud-to-cloud backup and recovery is no longer just a “nice thing to have” when it comes to MSPs and the Office 365 migration to cloud service. It’s a necessary cornerstone of your business. If you lose your customer’s data, you’ll lose all their business forever, and they’ll tell their friends to avoid you as well.

Boost your profits, and protect your business and keep your customers happier by becoming a CloudAlly partner today.

Contact Us about how to add our cloud backup solution to your services and increase your profits.
Office 365 Backup

The Disgruntled Employee Insurance Policy

Cloud to cloud backups is imperative for a disgruntled employee insurance policy

The worst part of management and running a business is having to fire an employee. It’s never an easy process. Worse yet, sometimes the employee refuses to exit gracefully. For example, one large organization recently lost over 50,000 Salesforce records when a disgruntled employee returned to her desk and began deleting thousands of accounts and contacts.

It might seem like a nightmarish scenario that only occurs once in a lifetime but, according to recent research, it’s not that rare. Data loss is a fact. 77% of companies that use SaaS applications have suffered data loss, according to a recent survey by Dell. And, one in every two employees is likely to delete vital data either accidently or purposely.

So, what’s your insurance policy when the worst happens? Doing nothing about your lost data isn’t a solution.

As an HR executive, it’s in your best interest to safeguard a smooth transition between old and new employees. This can’t be achieved without your IT department—they are crucial in helping your team manage the smooth off and on boarding of employees—but convincing them of what’s needed may not be easy.

Many IT departments believe that the Office 365 Recycle Bin is the solution. Unfortunately, the recycle bin is very limited in its capabilities and isn’t reliable. It only offers short-term protection for deleted items and any user can hard delete or purge the recycle bin making its use obsolete. In the case of the Salesforce records, the disgruntled employee permanently deleted all files from the computer—emptying the recycle bin and making it useless. In this case, if the company hadn’t used setup automated daily backups, the 50,000 accounts would have been lost for good.

Cloud to cloud backups can turn a potentially devastating loss into a minor inconvenience, and that’s where CloudAlly.com can help. Simply send this short, three-step guide to your MIS information technology experts and ask them if they can recover your employee files from Google Apps to Salesforce, Amazon S3, Office 365, and social media. If not, tell them to contact us and ask for special Enterprise discount on our Disgruntled Employee Insurance Policy.

3-Step Disgruntled Employee Insurance Policy Guide

To understand how cloud backups work with CloudAlly, take a look at these three easy steps to secure your business continuity.

Step 1: Set It Up

The first step to ensuring your business is protected from resentful employees is to set up automated daily backups of your data. You have to take control of your online and software data to ensure that it’s secure. CloudAlly’s quick, easy, and customizable cloud to cloud backup service lets you, in just a few clicks, choose your archive location, backup times, and frequencies. This means that you can choose the backup plan that works best for you.

Even better, when you setup your automated daily backups with CloudAlly, you can choose who you want to activate the service for. You can activate backups for every employee in your business or just for selected users. All you need are admin credentials to setup every feature exactly as you want it.

Step 2: Manage It

Once you have your cloud backups setup, it’s a simple process to manage it. CloudAlly puts the safety of your business first with internal controls and audits that help you remain compliant with any and all data privacy requirements. Even better, all of the data in the global environment is yours. This means that you can access a daily report with all the details of your backup activity.

CloudAlly also makes it easy to manage new users. Our software can automatically detect new users, or you can manually add them yourself so that your business is protected from every employee from day one. And when those employees leave your business, you can export their backups and close their accounts for local archiving.

Step 3: Access It

Finally, no backup service would be complete without being able to access your data. When you use CloudAlly, there’s no need to worry about lost or corrupted data. Our cloud to cloud backups keep all of your deleted and modified files easily accessible. Within minutes, you can find, restore, and export archived data from any point in time (based on the frequency of your backup setup). And, for those times when you’re not really sure what happened or when CloudAlly allows you to quickly search for and locate data within your archives.

And, while you hope you never have to perform a full restore, CloudAlly makes it simple to perform non-destructive restores. All you have to do is download the full backup, which will never accidently overwrite your original file, and export it to your local machine. With CloudAlly, nothing is ever deleted, meaning your can gain access to any file no matter how far back you need to go.

When it comes to securing your business continuity, it’s as simple as 1..2..3. If you want to learn more about creating a disgruntled employee insurance policy, view our Cloud to cloud Backup Office 365 Case Study and sign up for our FREE 15-day trial.

Google Vault Backup Vs CloudAlly Amazon AWS Backup

Google Vault Backup

Being a readily available add-on for Google Apps, Google Vault could be a potentially good data protection and backup alternative. Google Vault Backup is necessary in any constellation.

But, does it provide a complete data protection solution with backup or recovery from any point?

And, how does it measure up against CloudAlly, which is a leading provider of cloud-to-cloud backup and recovery services?

In this article, we take a look at the features offered by Google Vault and CloudAlly, along with their pros and cons.

The objective is to do a direct comparison of these services to understand which one is more suitable for the protection of Google Apps data.

Things to Look for in a Google Apps Data Protection Plan

To be able to compare CloudAlly and Google Vault, we first need to understand what should be considered when selecting a suitable data protection service or tool.

First of all, the service should be able to search the data and export any data that is required on site.

It should also be possible to restore individual items and to restore complete user accounts from any point in time.

Now, let us check out the details of the two popular backup services for Google Apps.

Google Vault Backup

Google Vault is a powerful add-on provided by Google that allows your enterprise to retain, search, store and export emails or chat messages for quick discovery and compliance requirements.

It collects all email correspondence that comes into and goes out of your company. It thus empowers your administrators to locate or search for any email item, whenever required.

For messages, it is possible to place a “hold” at the company level or account level.

For this purpose, your company administrators need to specify the keyword and date for the messages to be included under the “hold”.

The advantage of this is that you can retain the data until the “hold” period expires or until it is removed by the administrators.

While the “hold” is active, the end user cannot change or even delete the data covered under the “hold”. This type of “hold” is pretty useful for lawyers for litigation purposes.

How to Access the Vault Data?

Your company administrator needs to carry out a search to spot particular data items and export them. Once they are exported, the items can be downloaded in a compressed file to use with any email program or even text editor. 

Limitations

Google Vault Backup may be able to search your data or files on Google Drive, but it cannot retain them. So, if any of the Google Drive files is deleted accidentally, it will not be able to help you recover them.

In fact, it cannot offer a point-in-time recovery for any of the popular Google Apps, such as Calendars, Contacts, and Drive.

As mentioned earlier, the Vault can hold data at the account level, but the Vault data cannot be restored directly back to the account of the end user.

If any user (account) of Google Apps is deleted, all the corresponding data will be removed along with the removal of Vault. This is because the Vault repository is maintained within the Gmail account of a user.

Summary

It is important to note that Google Vault was only designed for e-discovery and compliance. It can thus only retrieve individual emails or chat messages and does not offer full-fledged backup and recovery functionality for all Google Apps.

You can avail this service at $5 per month ($60 per year) for each Vault user.

CloudAlly Secure Amazon AWS Backup

CloudAlly is a comprehensive backup and recovery service for all Google Apps data. It is a highly reliable, cloud-based data backup service.

Along with Google Apps, it also offers automated daily backups of Office 365, SharePoint/OneDrive for Business, Salesforce, Box for Business and more to an unlimited Amazon secure storage.

Your organization’s administrator can activate the backups for all Google Apps users (falling under one domain) or individual users with a single click.

Also, in the case of any data loss, restoration and data export is possible with a single click. You are thus able to quickly recover your Google Apps data from any point in time.

Backup

With CloudAlly, there is no limitation to the storage and it offers unlimited retention of daily archives. This allows for backups on a daily basis and helps to considerably reduce the on-premises storage requirements.

If that was not enough, CloudAlly also empowers you to control all your backups from a single management console.

This clearly saves a lot of time by getting rid of the admin processes that require too much manual effort.

With regard to the backups taken using CloudAlly, they continue to be available to you, even after any Google Apps user (account) is deleted.

They only cease to exist when the administrator removes them. It is, therefore, possible for your company to archive user backups for an indefinite amount of time by using the “backup pause” feature of CloudAlly.

Restore

When the need arises to restore any data at an individual item level or at any higher level (folder, mailbox and more), you can simply search your CloudAlly backups.

The restored data is generally stored with a date and time stamp in a sub-folder named “CloudAlly Restore”.

Unlike Google Vault, it is possible to restore the data directly to the user’s account. In fact, you can even restore it back to a different user account, if there is such a requirement.

Export

CloudAlly enables you to export data (which has been backed up) in various formats, including .vcf, .eml. Data can also be exported in .pst format, which is compatible with the commonly used email platform in enterprises, namely Outlook.

Data Security and Compliance

You can be sure about the adherence to data security and customer confidentiality best practices, as CloudAlly is Health Insurance Portability and Accountability Act (HIPAA) compliant and ISO 27001 certified.

CloudAlly takes care of data security laws to such an extent that you are given the choice to opt for servers based in the U.S. (by default), EU or Australia.

Summary

With the most comprehensive backup and recovery features on offer, CloudAlly proves itself to be a leading provider of cloud-to-cloud backup and recovery services.

It is ideal for the protection of your Google Apps data with Gmail, Calendars, Tasks, Contacts, Chat and Google Drive!

You can avail the CloudAlly services at $3 per month ($30 per year) for every Google Apps user. What is more, you can even explore their services on a free trial basis for around 15 days.

If you have a non-profit or academic organization, you will even get special discounts from CloudAlly.

We hope that the above comparison of Google Vault Backup and CloudAlly enables you to make an informed decision when selecting your ideal Google Apps data protection tool.

5 Things to Consider when Creating a Cloud Usage Policy

Cloud Computing for Cloud for Backup is essential for business activities

Cloud computing serves as a major tool for enabling a collaborative work environment and has become the norm in almost all companies. But, adopting cloud solutions is still viewed as a fresh and new concept in many organizations and there seems to be very few or no standard policies and procedures to regulate cloud usage. This places a great risk on the success of cloud adoption because data placed in the cloud will always be vulnerable unless it is protected by strong cloud usage policies.

Also, if you are willing to do something, you better do it right: formulate the right usage policy and procedures to make the migration to the cloud a truly successful venture. Consider that cloud for backup is imperative as well.


What this article is about:


Here are the greatest concerns that you must address, while you create a cloud usage policy for your organization:

1. User Access Levels

If you plan to implement strong authentication and authorization mechanisms to access the cloud, then you must already have a strong definition of the various access levels and privileges that each employee in your organization will have. For instance, IT heads may have a greater need for certain data which are irrelevant for a project manager and vice versa.

Make use of privilege principles and fine-grained access levels to determine who can access a particular piece of data or application placed in the cloud and when can they do so. This will depend on your company’s organizational structure, staff hierarchy, and workflow.

2. Training

Migrating to the cloud mandates that at least a basic level of training should be given to your employees.

The extent of the training will depend on the various parameters of the cloud and the specific types of documents and applications that your employees will be using through the cloud.

Your employees need to have a good understanding of how the cloud and data flow work within the cloud environment to be able to take proactive steps in protecting the confidential data. They should also be cognizant of the rules of using the cloud, such as the password policies and access levels that you have established for regulating cloud usage. Training is greatly needed to make this possible.

3. Persistence of Data

This is an important parameter that you need to consider before moving your documents and sensitive information to the cloud.

There has to be a predetermined lifespan for all data that you move to that cloud because you never know when a small leak could happen which could expose sensitive data to unwanted interceptors.

You might even forget about the existence of certain data which may prove to be harmful in the long run. Even if you allow non-confidential data to reside in the cloud indefinitely, confidential data should always be accompanied by a timestamp to avoid complications in the future. The chances are that you may change your cloud service provider or you may move to some other means for collaboration.

The cloud is never permanent and you should always make sure your data resides in the cloud only for as long as it is used. You can include this timing specification in your cloud usage policy.

There are certain data that must never be made public and there are certain other data which you should never have in your possession. For instance, sensitive information like health data must not be placed in a public cloud domain and you cannot illegally store your competitor’s data in your cloud.

The frequency and duration of cloud usage may also fall under certain legalities. Uploading corporate data into a public cloud site is also considered inappropriate. Similarly, downloading company data onto personal drives may also be considered an offense. You must make sure to include all of the legal compliances that your company must adhere to in your cloud usage.

5. Backups

Mishaps can happen anytime and you must always be ready for the worst. But, the sad truth is that many organizations only realize the need for backup solutions after an incident and when they have already paid for the loss.

Many cloud service providers do not offer cloud for backup unless asked and may not even have proper backup systems in place. They may have it for themselves, but if you store your data on the cloud, then you are responsible for it.

If you have not installed backup systems earlier, getting back lost data can be very expensive and difficult. Hence, it is best to be on the safer side and include backup procedures and policies in your cloud usage policies.

One way to deal with this problem is by using cloud-to-cloud backup solutions that have been proven to be very useful for data recovery during failures. But, you need to be careful about these solutions too, because, once again, you are replicating your data into another cloud and you will need proper management and policies to maintain the backup cloud.

There is always a risk of data leakage when it comes to the cloud and your usage policy must address it along with the other issues already mentioned. Start to backup your Box for Business account with a Free 14 day trial.


Now that you know more about the things to consider when creating a cloud usage policy, you might want to have a look at what we created for you…

L2-Discover-Disaster-Recovery-Best-Practices-for-Business-Continuity

7 Things You Might Not Know You Can Do in GSuite for Work

Google Apps for Work Backup

How productive has your business been since you started using Google Apps for Work? Or setup a Google Apps for work backup? Backup google apps for business – its the right business decision.

Although it takes time to see the difference, some benefits related to improved collaboration, knowledge sharing via mobile devices and so on is seen almost instantly. A few notable reasons for which your company uses Google Apps for Work would perhaps be the anytime and anywhere access to file storage, documents, online calendar, business emails and so on.

Before opting for Google Apps Backup for Work and its suite of products, it is likely that your company considered alternate options, such as Microsoft Office 365. But, the low pricing, more flexibility with mobile devices and better familiarity may have pushed the decision in favor of Google Apps.

The general notion is that Office 365 offers many such features that go unused and so many companies may not wish to spend more on it. However, even Google Apps for Work has several features that not many of us are aware of. The tendency is to leverage the basic features offered by its products and services, such as Gmail, Google Docs, Google Slides, Google Calendar, Google Drive, Hangouts, Google Sites, Google+, Google Apps, Vault, Google Forms and Google Sheets.

In this article, we look at some key benefits or features of Google Apps for Work that you may not yet be using.

The objective is to help you make the maximum use of the available productivity tools at hand and increase your business efficiency as well as profitability in different ways.

List of Possibly Unknown Features of Google Apps for Work

1. Finding an Appropriate Time for a Group Meeting with Google Calendar

You may be using Google Calendar to maintain your own schedule of meetings and to invite otheremployees to a group meeting or event. When you are scheduling a group meeting and before you send the invite, you sometimes have to spend a considerable amount of time determining a free time slot when the most people are available.

You can avoid comparing the time schedules of others personally and simply make Google Calendar do this for you with its “Find a Time” feature. While creating your event schedule, you can add all the event-related details for guests, rooms, resources, purpose, and so on. Later, you can use the “Find a Time” tab which can be found on the “Event details” page. This tab displays the schedules of up to 10 people whom you are planning to invite side by side.

It thus recommends a time that is most suitable for all the guests and resources. So, without asking your guests for their availability, you can get an idea about their free time slots and send meeting invites accordingly that are more likely to be accepted.

2. Making Navigation Easier in Google Docs

What do you do when you need to go to a particular section of your long Google Doc? You would likely use “Ctrl + F” to search for the relevant keywords that you assume will be discussed in that section. However, in a very long document, this search option can sometimes become very tedious, especially if the keywords are used across multiple sections.

In such a scenario, you simply have to go through them one by one till you find your preferred section. You can avoid such a long process of arriving at your desired section or paragraph by simply adding more structure to your Google Doc using a table of contents.

It is extremely easy to create the table of contents: You can simply generate links that take you directly to a particular section when clicked. How efficient is that!

3. Maintaining Better Business Travel Plans

You will be glad to learn that information about important events or business travel plans can now easily be transferred from your Gmail to your Google Calendar.

You will get the notification along with an explanation of the relevant settings in your Google Calendar when the first mail related to an event or travel plans arrives in your Gmail inbox.

So, the next time you receive an email about some business travel plans or an event, the related travel or event information automatically gets added to your calendar. Any changes to the plan are also automatically updated in Google Calendar.

As the owner, only you can view these details, modify the visibility settings and disable this feature.

4. Obtaining Real-Time Insights from Form Results

You may often have spent additional time to get more insights from the results of your Google Form or you may be an expert at using the requisite formulas to get more real-time analytics from the form responses with charts or similar stuff.

But, with the “Form Result summaries” feature, the form itself generates a breakdown of your form results into various charts and graphs. All you need to do is click on “Form”, followed by a click on “Show summary of responses” from your Google sheet.

You will then be directed to detailed pie charts and graphs for your form responses. A key benefit is that these analytics get updated in real-time.

So, if any changes are made to the form responses, you will immediately get updated analytics.

5. Muting Group Email Threads with Gmail

Imagine this situation: You have been part of a very important group email discussion where all your project team members discussed some key points to note before your annual meeting.

But, when there are too many people involved, the official group email discussion often turns into casual discussions once the objective is met. So, you may see people still replying in the same group email while discussing dinner plans or long drive plans after the annual meeting.

Now, this can get annoying as you keep getting regular notifications about this email thread, even when someone sends an irrelevant reply. You need not worry about getting disturbed at work with such group email thread conversations. With Gmail, you can simply mute these email threads and continue doing your work.

6. Maintaining Consistency of Cell Formats in Google Sheets

You would by now be used to working in Google Sheets for maintaining information related to projects, doing quality reports or even for planning some team events at your office. But, you would agree, sometimes while you are copying and pasting information from one cell to another, you have to do separate formatting as consistency is not

Now, you can ensure that the fonts, colors and related formatting are maintained in the same format for the information that you have copied into a destination cell. This can be achieved by making use of the paint brush tool for copying and pasting data available in Sheets.

7. Including Forms in the Body of Emails for Quick Responses

At work, it would be a common occurrence for you to receive mails with links to forms where the business wants you to share feedback on particular initiatives. Similarly, a link to a form may be sent to all project members or employees of a company while deciding the menu options for a celebration party.

It is further likely that when you receive such emails, you might mark them important to read and submit your response later. This is probably because you do not know how long the form is and think that once you are free from work, you will open the form link and fill it in as needed.

With Google Forms, it is now possible to include the form right in the body of the email which means that people can quickly fill it in and send their responses.

This increases the likelihood of getting quick responses to your form, as everyone is able to see the number of fields to be filled and can thus spare one to two minutes to do what is needed. The process to include forms in your email is very easy.

Once the form is created, you can click on the “Send form” option at the top right-hand side corner. You can then simply add the email addresses and tick the box option “Include form in email”. That is it!

The recipients of your mail will be able to submit their answers as soon as they open the mail. The form responses will be received in real-time, which allow you to analyze them almost instantly.

We hope that the above list of features adds to the benefits that you are already gaining from your current use of Google Apps for Work. The more you explore the more chances you will have to get the maximum productivity for your business from these tools. After all, efficient and maximum use of the available resources is the best way to keep your business profitable.