Google Drive Down Worldwide: Averting Problems with Google Drive Backup

G Suite Drive Down

Here’s the scenario: you get to work, ready to pull up the spreadsheet you’ve been working on from Google Drive. But there’s a problem: Google Drive is down. You wait. Check again. Google drive is still down, and it stays down. For over an hour. What are you going to do now? The answer: keep waiting, even as you waste time. While there is certainly nothing wrong with using Google Drive to back up your G Suite apps, recent issues like this one prove that Google Drive alone is not reliable enough to be your only backup. CloudAlly’s G Suite/Google Apps Backup gives you the security that your data will be protected, even if Google Drive fails.

What this article is about:

What happened?

Right now, Google Drive aims to simplify G Suite users’ storage and file sharing in the cloud, but the program regularly has its snafus.

Case in point about Google Drive’s unreliability: on the morning of September 7, Google Drive users started receiving error messages from the file storage service. Users around the world could not load their files.

At 10:37am EST on September 7, 2017, Google announced that it was working to resolve the issue:

“We’re investigating reports of an issue with Google Drive.” Google Drive was down for an entire hour. By 11:38am EST, the program had been restored for some users, but it was still down for others.

Google issued another message that users could “expect a resolution for all users in the near future,” but the company could not provide a concrete timeline. Only by 12:24pm EST – nearly two hours after Google started working on the problem – was Google Drive restored for all users. The tech giant apologized for the inconvenience and said that it planned to develop “continuous improvements to make our systems better.”

Sure, Google says they’re working to make Google Drive infallible, but what if they don’t deliver on their promise, like they most likely will? If Google Drive fails when you need important data, you’re stuck, waiting until Google recovers. Without a third-party program, there is nothing you can do about Google Drive’s unreliability.

You might think, Google Drive was down for a few hours. So what? The problem speaks to a common issue of unreliability with the service. Just a few days after the first issue, on September 11, nearly 3,000 people reported issues with Google Drive again.

Sure, Google Drive is helpful. But it is by no means complete.

Google Drive’s Unreliability?

Google Drive does back up your files and data. However, the protection it provides is not enough.

Take malware and ransomware. Does Google Drive protect your files from these malicious viruses?

Nope. Even if your files are stored on the Google Drive cloud, your data could be infected. Only a third-party software like CloudAlly can protect your Google Drive files from corruption or ransom.

But, you might think, at least Google Drive will be around forever, right?

Again, the answer isn’t certain. Google Drive’s future is at risk. In early September 2017, users feared that Google Drive was shutting down altogether. While this turned out to be hype, Google is shutting down its Google Drive app for Windows and Mac, replacing it with a new backup up.

Right now, though, take a breath. Google Drive is still accessible to all users through browsers on all devices, but this replacement demonstrates Google doesn’t love Google Drive enough that they’ll never change or replace it. Google Drive may not be around forever, and while Google Drive will likely not shut down without notice, it still makes sense to have a third-party software like CloudAlly to back up all your data.

CloudAlly’s G Suite/Google Apps Backup

Returning to the interruption of Google Drive on September 7.

Google Drive users without third-party backups just had to wait. And click to see if Google Drive had come back online. And wait. And click.

But if you were using CloudAlly, you could have exported critical documents instantly. You wouldn’t have wasted any time. CloudAlly lets you export your data to any and all of the programs or devices you need using efficient zip downloads. Instead of waiting for Google to repair Google Drive on September 7, you could have kept on working like nothing was wrong.

Besides, CloudAlly’s Google Apps Backup does more than protect your Google Drive files, too. It backs up all your G Suite apps, including Gmail, calendar, contacts, tasks, and chats on an automated, daily basis.

Don’t put your data safely entirely into Google’s control; take matters into your own hands! Want to see for yourself how CloudAlly is more reliable than Google Drive? Try our free backup for 15 days.

Now that you know about Google Drive backup, you might want to have a look at what we created for you…


How to Recover Missing G Suite Files

It’s always frustrating to loose a file, but as a G Suite administrator, recovering and restoring missing files and emails is basic part of your job. Users may restore their data for up to 30 days or until it’s permanently deleted, whichever comes first. However, if they permanently delete a file or email, it’s probably up to you to restore it. How to Recover Missing G Suite Files?

What this article is about:

How to Recover Missing G Suite FilesOf course G Suite has limitations on the restore such as the time limit of 25 days to restore permanently deleted files back to the user who created them, but it does provide basic restore functions including:

  • A date range search to locate deleted items
  • Verify restoration via inbox or Google Drive check
  • Restore data to a team drive
  • Restore a deleted team drive
  • Restore data for up to 10 users at once

Restoring Deleted Files

To restore either Gmail messages or deleted Google drive files start by signing into your Google administration console. From here you can restore information to an individual user or multiple users at a time.

Single User Restoration

For single user restoration, after you have logged into the administration console, navigate to the Users panel.

  1. Locate the user and click on their name to open the account page.
  2. Once on the users account page, click the More icon and select Restore Data.
  3. Indicate the date range for the data you wish to restore. Restoration is only possible within the last 25 days.
  4. Choose the type of data you wish to restore either Drive or Gmail. An error message appears if you do not select a data type.
  5. Click Restore Data.

Once restored, you can navigate to the user’s inbox or Google Drive to verify restoration occurred.

Multiple User Restoration

As G Suite administrator you may restore files to multiple users. As with a single user restoration, you must first log in to the administration console.

  1. Navigate to the Users panel.
  2. Put a checkmark in the box to the left of each user whose data you wish to restore. You may only restore up to 10 users at a time.
  3. On the toolbar, click the More icon and select Restore Data.
  4. Select the date range for the data you wish to restore. This field only covers the previous 25 days.
  5. Choose the data type you wish to restore, either Drive or Gmail. Leaving this criteria blank results in an error message.
  6. Click Restore Data.

You can now verify if restoration was successful.

Why You Need A Complete Backup and Recovery Solution

Google restore functions are limited to approximately 30 days, so your business is at risk if data has been deleted or corrupted without detection for more than 1 month. You can protect your data and eliminate this risk by using CloudAlly’s automated daily backup service for G suite including the ability to recover or export data from any point-in-time.

Admins can drill down through date snapshots or use the granular search function to quickly locate and restore data to the original user or even to another user if needed. Data can be exported in Outlook compatible .PST for onsite use, and mailboxes can be archived as needed when off-boarding employees…
Start to backup your G Suite with a Free 14 day trial.

Now that you know how to restore G Suite missing files, you might want to have a look at what we created for you…


Protect Your Data: The Difference Between Malware, Adware, and Spyware

Short for malicious software, malware comes in many varieties of forms. Viruses and worms, named because of their ability to quickly spread through your system by digging in deep and making copies of themselves, are probably two of the best-known malware types, which is why malware protection is needed.

Malware vs Ransomware

Another well-known malware is the Trojan which infects your computer secretly, coming in through a perceived safe link or website. Like viruses, this malware infects your computer sometimes to the point of having to reset the entire system.

Malware began with the dawn of the internet. In the past, software creators of this nature were a few high school computer gurus blowing off steam and playing pranks on unsuspecting visitors. However, criminals who are looking for ways to make easy money engineer today’s malicious software.

Some ways malware infects your computer are:

  • Visiting an infected website
  • Clicking on an infected pop-up
  • Opening an unknown, infected email attachment
  • Visiting an infected link sent via email
  • Downloading files off the internet without running an antivirus scan on them first

A new virus, known as ransomware, locks users out of their systems entirely. Once locked out the infected party must either pay the infector a fee to resume use of their computer or completely reset the drive, a complete reset results in loss of all data and applications that were not initially on the unit at the time of purchase. Failure to pay the ransom results in the same damage.


Adware is slightly different. While benign in comparison to other malware, this software can still be an annoying leech on your computer’s resources.

Companies across the globe use Adware to track your movements online and display ads that are relevant to your browsing experience. In most cases, adware will not do any damage to your computer nor will it steal personal information. It is merely a tool used by marketing consultants to put relevant ads where you see them.

In most cases, adware works with your knowledge. Most sites alert you to the fact they are collecting information about your interests for this purpose. However, on occasion, sites install this software without your knowledge. When this happens, the benign software has crossed into malware territory and leaves you vulnerable to further attacks.

Programmers sometimes use adware to fund their program development. They bundle ads with free software and deactivate the advertisements once the user purchases or registers the title. Use of ads is standard practice for free mobile applications.

Adware is tricky to remove. As most titles are only marketing tools, antivirus software sometimes overlooks these programs.


A type of malware, spyware is far more insidious than most other types. While viruses and trojans are problematic and can shut down your system, spyware tracks your every move. Each keystroke and mouse click is then relayed back to a third-party without your knowledge.

The big problem with spyware is the fact it is hard to detect. Anti-virus software may be able to stop installation or remove already installed versions. However, if your anti-virus does not have an anti-spyware bundled with, it may overlook these programs.

Spyware can infect your computer many ways. In some cases, it is installed by visiting an infected website or opening an infected link or attachment sent via email. Most spyware comes from downloading software from file-sharing sites. Hackers who put free movies or music files on these websites bundle their spyware alongside so you do not know it is downloading.

Indicators that your system has a spyware infection include:

  • Searches redirect you to a different search engine
  • Random error messages during routine operations that previously worked
  • Unidentifiable or new icons appearing on the taskbar

Spyware allows the third-party owner not only to see what you are doing, but gain access to your usernames, passwords, and bank and credit card account numbers.

What You Can Do to Protect Yourself – Malware Protection !

Companies often have several layers of protection to keep malicious files out using firewalls and anti-virus software. However, from time to time, an email or website can get through the company shielding allowing malicious software through.

The first step for both large and small businesses is to educate employees on the different methods a malware, spyware, or adware infection occurs. Employees need to know how to spot a suspicious email and whom to contact within IT to prevent future attacks.

In addition to education, your company should have backup redundancies in place to protect sensitive data. Having a backup of essential files allows IT technicians to reset infected computers without worrying about losing information.

Storing files locally is one option. However, the local backups must be kept off the internal network to prevent potential corruption or infection from malicious attacks. The use of cloud storage helps protect documents while keeping them off local network which could potentially be damaged through a single computer infection. When choosing a cloud service provider, check for their security protocol to ensure the safety of your data from hackers who may use rants somewhere to attack your company in this manner.

It is also a good idea to back up your backups. If you store items locally, you should also store them in the cloud. Cloud providers should also be backed up using services such as offered by CloudAlly. Our service allows you to backup files stored in OneDrive, Box, and Google Drive. It also enables you to backup sensitive emails for those using G Suite or Office 365.

Education, protective software, and backups are essential to protecting your company from malicious attacks.

Making the right choice: Amazon AWS storage Vs Azure Vs own Data-center

Cloud backup or on-premises backup, the decision is not an easy one. With Cloud data centers, of course, you are concerned with keeping your data safe from the loss, but you also want to ensure that you are abiding by compliance regulations within your geographical area. Local data servers provide you with the physical control you need. Cloud providers Microsoft Azure and Amazon Web Services offer you the convenience of doing the hard work for you.

What this article is about:

To help you decide what the best choice for your business is, we’ve put together this handy guide showcasing the benefits and downsides of using a local data server, Microsoft Azure, or Amazon Web Services.

Local Data Servers

There is some comfort in keeping all your data stored in on-site servers. You have little to no need to worry about internet connectivity to these servers. A simple network with local devices allows users to connect, retrieve and store information. With the data physically controlled, you remain in compliance with all local and international privacy laws.

Upgrading your servers is as simple as purchasing new hardware and installing it. You have the flexibility to grow or shrink your server bank as needed. This ability allows you to change your equipment to meet the demands of your company without an increased monthly service fee.

There are some aspects of housing data locally of which you may not be fully aware. To build your storage center, you must purchase the hardware and software infrastructure. Additionally, you must hire staff to keep the servers up and running.


  • Complete control
  • Easy upgrade/downgrade capability
  • No need for Internet connectivity
  • You control security


  • Higher cost to initially install
  • Cost of staff to maintain
  • Possible uncontrolled downtime
  • Manual Software updating/patching required

Azure Cloud Storage

When it comes to off-site, or “cloud,” storage Microsoft’s Azure service is easily one of the two biggest names. No surprise, here. The software giant has worked hard over the last seven years to build a service that is stable, secure, and scalable to meet customer needs.

Azure’s cloud backup solution is designed to work well with Microsoft Windows, Visual Studio, and TFS. The Active Directory integrates in a way that allows you to use the same Active Directory account to sign into cloud services such as Azure SQL and Office 365.

Like most cloud storage service providers, Azure provides basic service categories such as Computer, Data Management, Performance, and Networking. Service security relies on a combination of Active Directory, both Azure and Federation Services models, and Multi-factor authentication. Microsoft also employs a role based access control for companies in which Group Policies wouldn’t apply.

However, not everyone, even cloud providers, is ready to put their trust solely in the cloud. You may want some physical on-premises backup servers to feel like you are still in control. That is where a hybrid solution may be your best choice. You can have some files secured locally while everything else hangs out in the cloud. When considering hybrid capabilities, Azure is no slouch.

Per Microsoft’s Azure website, “True hybrid isn’t just about infrastructure and connectivity – it offers consistency across your infrastructure, applications, identity, and data.” Microsoft has answered the needs of their customers by offering platforms such as Hybrid SQL Server and Azure Stack. Both programs allow users to run complex applications and deploy infrastructures on the cloud while seamlessly switching to local servers for some processes.

As with all cloud backup options, licensing may be an issue. While this may change in the future, there may be instances where you pay twice to use a product, especially if you are running a hybrid situation. For example, if you run Windows Server on your local system and then spit up a virtual machine on Azure’s server running the same stack, you may end up paying for the additional Windows Server license. Not all licenses don’t transfer into the cloud. SQL Server licenses can be used in both locations, for example.

For those interested in storing massive volume, Microsoft Azure’s Blob storage solution is best. It is cost effective and offers tiered storage. Long-term backup can be placed in cool storage, which costs less per month to utilize. However, if you have a hot on-demand video that all your clients and employees need access to on a regular basis, you can do that too. Hot storage, which is only slightly more expensive, is for frequently accessed files.

With Blob storage, you have the option to edit an object in place. Once a data set is changed, the service then checks all areas to ensure that the latest version is available for consumer usage. This cloud backup solution allows for an image, video, audio, and document storage.


  • Hybrid capabilities
  • Seamless use of Active Directory accounts
  • Simple scale up/down solutions
  • Multi-factor Authentication for greater security


  • Not all licenses qualify for mobility meaning you may pay twice
  • Not as open source friendly as Amazon, but is becoming more so
  • Not as familiar in government settings

Amazon Web Services

When it comes to cloud backup solutions, Amazon Web Services, better known as AWS, is king. They have the crown for a good reason. They were the first in the game, utilizing idle computing power the company had invested in for their e-commerce business. With that experience comes state of the art cloud which includes not just computation and data management, but also storage, content delivery and networking.

Amazon is no slouch when it comes to security. While Azure uses multi-factor authentication and Active Directory based security services, Amazon utilizes their own security and identity services. AWS does host Active Directory for those who want to have the freedom of combining their cloud backup options with their other Active Directory accounts. However, they also use AWS Identity Management and AWS Certificate Manager to allow you to manage all SSL/TLS certificates. You can also use the AWS CloudHSM for hardware-based key storage.

In addition to the AWS Certificate Manager and Identity Manager, AWS employs multilevel security on the operating system level. Virtual instances, app-level API, and virtual guest OS keeps computational data safe. The Xen hypervisor enables different permission levels for each user or guest. Amazon also uses isolation instances to ensure there are no data conflicts while data is moved on their virtual machines.

Per the AWS site, “The AWS infrastructure puts strong safeguards in place to help protect customer privacy. Security scales with your AWS cloud usage. No matter the size of your business the AWS infrastructure is designed to keep data safe.”

Being HIPAA, ITAR, DISA, CJIS, and FIPS compliant is an important step for any cloud service. Both AWS and Azure have security compliance standards in place to meet these needs. However, AWS has been employing these standards from the beginning. Their longevity in this arena has given them an edge when it comes to procuring government contracts. In fact, AWS hosts two cloud locations within the US for United States government services only.

Across the globe, AWS currently has 42 data centers with more planned in Paris and Ningxia soon. Customers can choose which region their data is stored in when setting up their account, however, once the data center is chosen it may be difficult to change later.

The newest wave of technology is containers which allow smaller virtual machines to spin up without having to utilize a larger virtual overhead. While containers are still relatively new, their Linux-based operation has allowed Amazon to be one of the first to take advantage of the Docker technology. With the code finally spilling over into Windows, Azure is slowly beginning to accept some container like data centers.

Like with everything else, Amazon’s open source policy has been in place for far longer than Azure. The company’s infrastructure was built on Linux-based technology making it more user-friendly for those wanting to run open source applications. AWS comes with a host of integrated open source tools to help your company continue to grow.

What does all this mean for storage? With Amazon, their S3 service offers durable, scalable cloud offerings. The AWS S3 service gives customers geo-redundancy to protect their stored data. This cloud backup solution is designed to support databases including Oracle and SAP in addition to lumps of data, images, or videos.


  • Open source friendly
  • Database storage available on the same tier as blob storage
  • Longest in the Business
  • Government approved security
  • Docker-friendly
  • Choose your storage location


  • Not as hybrid friendly
  • No visual studio online
  • Pricing not as streamlined as Azures


Amazon is king, there is no doubt. The service has been around for over a decade, leading the way in cloud technology. They continue to integrate newer technologies to make their services better than before. While they still need to work on hybrid system cloud backup, their offerings can’t be beaten.

That doesn’t mean that Azure is a service to be avoided. Windows users can find seamless integration with the cloud backup solutions offered by Microsoft’s cloud computing branch. The biggest downside to using Azure is their lagging in government compliance. They are compliant across all major areas of governmental concern now. However, their lack in the past has made them not as popular in gaining key contracts.

Both companies offer the freedom that using a local data center does not. Automation with backup is a key component and having servers that are guaranteed active over 99.99% of the time is crucial. Local data centers require attention and staff that smaller enterprises may not be able to give them. Patching servers require them to be brought offline while updates are installed, meaning there are times where users cannot access information. This could adversely affect productivity. Furthermore, redundancies for on-premises backup, which is a given part of cloud backup solutions, require the added cost of hardware, software, and personnel.

Cloud backup pricing is always a concern for those interested in the bottom line. However, when weighed against the cost of purchasing and maintaining a local bank of servers, the cost savings are apparent. Yes, there is an ongoing monthly, or yearly service fee. However, it is often negligible when compared to costs for personnel, hardware, and software. Both Amazon and Azure have pricing charts to help you find the right level of protection.

At CloudAlly we provide unlimited Amazon S3 storage and makes it available for restore or export. It takes only one click to backup/restore your cloud data. Start with a 14 day FREE TRIAL

Now that you know about the between Amazon AWS storage, Azure storage and your own Data-center storage, you might want to have a look at what we created for you…


The Best Cloud Storage and File-Sharing Services 2017 – Comparison

Google Drive vs Dropbox vs OneDrive

Cloud storage is almost a necessary part of digital life. It allows you to access files from anywhere if you can access your cloud account. No more having to remember to put important files on a flash drive to transport them. There are several different cloud storage companies to choose from. What are the Best Cloud Storage and File Sharing Services? Here in this guide we compare Dropbox, Box, and OneDrive.


When it comes to cloud storage, Dropbox is one of the most popular. For good reason, it was one of the first on the market. While Dropbox doesn’t offer the most space for their free accounts, they do offer a generous paid plan options for affordable monthly or yearly fees.

Security is on the top of everyone’s concern list. All of Dropbox’s plans have 256-bit AES and SSL/TLS encryption. Also, all plans allow for two-factor authentication. The service does offer HIPPA compliance. However, it is not available on free, pro, or standard services.

Dropbox allows you to share files stored on their service with others. To give you more security, you can set permissions such as view only or editing capabilities. You can also choose to password protect files shared and have the sharing links expire after a set time.

For standard and higher plans, you can set granular permissions for other users who may have access to the account. These plans are more for geared for business users instead of the personal user, however.

All Dropbox accounts are equipped with MS Office 365 integration and Dropbox Paper. Shared files can be commented on if permissions are set by the administrator.


  • Easy Sharing
  • 256-bit AES Security
  • Expiring Shared Links
  • Two-Factor Authentication
  • Anytime access
  • Generous storage size, paid plans start at 1TB


  • Free service is only 2GB
  • Pro plan only has 30-day version history and file recovery
  • Pro and Free plan only have email support
  • HIPPA support is only available for Advanced and Enterprise users

Paid Dropbox plans to start at $9.99 billed monthly or $99.99 billed annually with 1 TB storage. Larger storage sizes are available. While their Advanced and Enterprise service are geared for businesses, they do have a dedicated Dropbox for Business service for corporations.


Box is a huge competitor for Dropbox. Like Dropbox, Box offers anywhere-anytime access to files stored within your cloud account. Box, however, prizes themselves in having tight security for all their accounts no matter which level you choose.

Box understands not all their clients are located in the United States and need differing security options. That is why the company has Processor Global Binding Corporate Rules and Controller Global Binding Corporate Rules in place for their European clientele. For Asia-Pacific users, the company has Assai-Pacific Economic Cooperation Cross-Border Privacy Rules systems and adhere to ISO 27018. Box also adheres to ISO 27001, SOC1, PCI DDS, FedRAMP, and HIPPA regulations. Customers outside the US can enjoy in-region storage in either Europe, Asia, Canada, or Australia. As with Dropbox, those interested in additional security can set up two-factor authentication.

Because the cloud is more than just for storage, Box makes it easy for account owners to share files with others. Files sharing via links or straight from your Box account allows you to get important documents where they need to go, even if they would normally be too big to send via email. With file-sharing, all users can see what changes are made and have access to the latest versions.

For those concerned about downloading large files, most file types are easily opened with Box. Supported types include Word, Excel, AI, ESP, PSD, and PDF. The service also supports photo files and more. With over 120 supported file types, you should not have to download a file or have the program on your system just to view it.


  • Generous free service at 10GB
  • Paid services start at $10 for 100GB
  • SSL and at-rest Encryption
  • File versioning
  • Paid plan offers a 5GB file upload limit


  • 250 MB file upload limit on free plans
  • Personal plans limited to either 10 or 100 GB

Box makes it easy to keep all your files secure and accessible from anywhere. As with their competitors, they do offer business plans for corporate users. These plans carry the same security but do require a minimum number of users to enroll.


OneDrive is Microsoft’s answer to online storage. As with Box and Dropbox, they offer online, PC, Mac, and mobile access to files from anywhere at any time. Because it’s Microsoft, it works seamlessly with all Office products.

Microsoft cares about security just like Dropbox and Box. While their security is not as sophisticated as Box, it is just as secure as Dropbox. They use 256-bit AES security to control their accounts. The service also provides two-factor authentication for online access.

Users can share files and folders with others. You set limitations on how the files are secured. You can restrict them to read-only or editable with the ability to download to another device. Files edited by other users will show what changes were made by whom.

Files created in OneNote can be backed up directly to OneDrive. Also, other files created by any Windows Store app can also be stored directly to the cloud storage service. From your OneDrive you can post photos to Facebook.


  • 256-bit AES Security
  • 5GB Free
  • Additional Free storage available with Automatic Camera Roll Backup
  • Seamless Integration with Office Documents
  • Create Surveys with Excel


  • Paid limited to 50GB unless you have Office 365
  • Scanning to upload to OneDrive and Excess sharing requires Office 365

Microsoft OneDrive might not be quite as good as Box. However, for loyal Microsoft users, it is the obvious choice as it easily allows all your services to integrate into one storage location. If you have an Office 365 account, you get additional storage along. Personal users get 1TB storage while Home users have access to up to 5TB. If you want to purchase a 50GB storage service instead of Office 365, it is affordable at only $1.99 per month.

All three have their strengths and weaknesses. No matter which one you choose, it is important to consider having a backup for your cloud service. While all service providers offer redundancy to ensure their servers never lose anything, it doesn’t stop you from accidentally deleting files. CloudAlly offers affordable backup options for all your cloud storage needs.

The Best Cloud Storage and File Sharing Services:

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The True Cost of SaaS Data Loss

The True Cost of SaaS Data Loss

Is every business manager familiar with the problem
of SaaS data loss ?

Most of the time, the incidents are relatively inconsequential—an accidentally deleted email that should have been saved or thirty minutes spent re-writing a client strategy document when Microsoft Word crashed. However, sometimes SaaS data loss is critical and the cost of that lost data is substantial.

In 2015, a study by the Ponemon Institute revealed that the average total cost of a data breach is $3.79 million. But that’s only part of the equation; there’s also cost that goes into recovery. For example, if you lose your Salesforce data with no backup, there is a steep cost to recover it. According to the Salesforce website, the price of recovery is a flat $10,000 USD, and there’s no guarantee that you’ll even get everything back.

The problem is that most businesses don’t understand the full consequences and total cost of SaaS data loss. They think that data backup and recovery is too big of an initial investment with little reward, but that’s not the case. A little investment now in a backup and recovery solution can save your business thousands if not millions of dollars in the future.

In fact, it’s cheaper to back up your SaaS data cloud-to-cloud than using any other method, and it’s soon to become standard.

What this article is about:

Why Cloud-to-Cloud Backup Is the Go-To Solution?

According to storage expert Brien Posey, who spoke with TechTarget, cloud-to-cloud backup will likely become the norm. Posey said its popularity is twofold. “First, backup technology is finally starting to catch up to the public cloud, making it more practical to do cloud-to-cloud backups,” Posey said. “Second, and this is the big one, is the economic factor.” The economic factor is huge. For organizations that want to move their data to the cloud, they realize that it’s cheaper than backing up on site and that it makes more economic sense.

And Chris Evans, another storage expert and consultant, agrees. “We may see cloud backup moving to be the de facto standard, with snapshots retained on-prem for user error type restores,” he told TechTarget. “Backup software vendors need [to] and have started to adapt. The biggest losers could be backup appliances in this instance.”

The reality is that using cloud-to-cloud backup to protect your SaaS data saves you time and money, but if that’s still not enough to convince you, let’s talk about the real cost of SaaS data loss. It’s not just an annoyance. It heavily affects your company’s bottom line in a multitude of ways. That’s why adding a cloud-to-cloud backup solution isn’t just a good idea; it’s a necessary piece of every risk management plan.

So, how do you determine if a cloud-to-cloud back and recovery solution like CloudAlly is worth it?

The “Real” Cost of SaaS Data Loss!

The first key to understanding the benefit of a data backup and recovery solution is to understand the cost of not having it. The real cost of SaaS data loss isn’t an easy number to pin down. A recent Verizon report suggests that “small” data breaches (less than 100 records lost) cost $18,120 to $35,730, but in a worst-case scenario could reach $555,660. Large data breaches (100 million records or more) cost an average of $5 million to $15.6 million and top out at $200 million.

It’s not just about the data; it’s about the loss of revenue because of the breach, the total labor hours and time for a full recovery, the inability to release new products, the lack of support for email and sales, and more. By making an initial investment in your IT department now for a backup and recovery solution, such as CloudAlly, you can avoid all these problems in the future.

Let’s take a look at everything that goes into SaaS data loss so you can better understand the cost of not being protected.

1. Cost of Data

Many times, when businesses attempt to calculate the cost of their SaaS data loss, they forget to calculate the actual financial cost of the lost or compromised data. In many situations, the lost data is vital to performing daily operating functions meaning its loss can create costly work stoppage until the data is restored. In another scenario, the data could be of vital importance to a client/customer and once the loss is discovered a monetary compensation may need to be paid until the problem is fixed.

2. Decreased Productivity

SaaS data loss doesn’t occur in a vacuum. Many times it results in major productivity loss, meaning that any task that needs to be accomplished either takes more time or more resources. These productivity costs can be related to shifting priorities—focused on recovery—which means that less time is spent on daily functions such as building the business, releasing new products, or customer service. In the case of Office 365 data loss, it can even affect your ability to release a new product due to the loss of access to your mail, calendar, contacts, and tasks—all necessary to function daily.

3. Client Loss

When calculating the financial cost of a data breach, one thing you can’t overlook is client loss. It is virtually inevitable that some of your clients will leave when they find out you’ve lost SaaS data, no matter the circumstances. And a lost client is more significant than a smaller monthly revenue stream; client loss can make your business goals, operating expenses, and overall business success more difficult to achieve.

4. Damaged Reputation

Just as clients are wary to continue working with a company that has suffered SaaS data loss, new companies, suppliers, vendors, and even investors may be hesitant as well. Most organizations are risk adverse, and if you show yourself to be a company that is at high risk of downtime or broken confidentiality due to a data breach or data loss, then you’ll notice fewer opportunities to build relationships, and a poor reputation that will take time to rebuild.

5. Stunted Business Growth

SaaS data loss or breach can stop growth dead in its tracks. Let’s say you don’t have a cloud-to-cloud backup and recovery solution and you lose access to Salesforce and all the data contained within. How are you going to make new sales or reach out to new leads if your Salesforce data has been lost or corrupted? In addition, during a data loss period, your sales professionals will be hard pressed to bring on new clients when most of their focus will be on retaining their current list.

6. SLA Penalties

Most service level agreements (SLAs) include a promise of a consistent level of service. In many cases, SaaS data loss or a data breach can result in slow or diminished customer service, which means that your business could owe regulatory penalties. Whether it’s fair or not, if a business has downtime as a result of data loss and it cannot fulfill its SLAs, you may take an unforeseen hit to your profit due to penalties.

7. Recovery

A 2014 study from the Disaster Recovery Preparedness Council (PDF) revealed that 25% of respondents believe recovery efforts consumed staff time and this has impacted the business. If you lose data without a cloud-to-cloud backup and recovery solution in place, getting your data back isn’t as simple as snapping your fingers. Hours will be required to recover the data—if it’s recoverable at all—and the cost of employing a full-time data recovery specialist must be taken into account as well. Recovery may also include the need for a new service or piece of equipment to ensure that the problem does not recur.

Downtime Cost Calculator

To help your organization determine how much a cloud-to-cloud backup and recovery solution, such as CloudAlly, is worth we’ve created a quick and easy-to-use Downtime Cost Calculator.

This calculator let’s you quickly and simply input a few key figures such as annual gross revenue, number of employees, system downtime, labor hours, equipment cost, and more to discover exactly how much SaaS data loss could cost you.


The reality is that a small investment in a cloud-to-cloud backup and recovery solution now could save you thousands of dollars in the future.

Use our ROI downtime calculator and send the result to your CFO, CIO, clearly demonstrate why backing up your cloud services will save your company money, and keep your business continuity in check. Start to backup your data and your account with a Free 14 day trial.

Now that you know more about the true cost of SaaS Data Loss, you might want to have a look at what we created for you…