Cloud Backup for MSPs
Organisations are increasingly trusting Managed Service Providers (MSPs) to provide them with an all-in-one SaaS platform and comprehensive cloud service management at an optimal cost. However, with increasing malware attacks, data protection is of vital importance to the success of the SaaS suite. Cloud backup for MSPs, is a must-have. A few pointers on how the MSP can secure their cloud solutions.
This article includes:
Why do Organisations use MSPs?
The modern organisation requires a diverse stack of SaaS-based enterprise applications. Given the complexity, organisations typically have two options to manage their SaaS suite:
- Build a team within their organisation that is knowledgeable, and responsible for managing and supporting the range of cloud services. This means high Capital expenditure (CAPEX) and compromised Quality of Service (QoS)
- Choose an MSP for the job and benefit from proven expertise and efficiencies of scale.
The advantages of this method are:
- Low Operating Expenditure (OPEX) and low CAPEX,
- Access to best-in-class expertise.
- Industry-grade quality of service (QoS)
- Frees up time to focus on their core business
- Peace-of-mind that the MSP is taking care of the SaaS stack both proactively and reactively.
It’s no surprise then, that organisations are overwhelmingly choosing Managed Service Providers (MSP’s). ChannelE2E indicates that the MSP market is globally a ~$200 billion dollar industry and continues to grow at 12.5% compounded rate.
Why is Backup so Vital to the MSP’s suite?
Our previous blog post extensively talks about why SaaS platforms need backup too. Most SaaS services like G Suite (Google Apps), Office 365, OneDrive, Sharepoint Online, Dropbox, Salesforce make it explicitly clear in their terms and conditions that they are a service provider and ownership of data in their service is the customer’s responsibility. These best-in-class SaaS solutions are extremely secure, but they cannot protect the customers from their own mistakes such as inadvertent or malicious deletes, overwrites, sync errors or from the threats of malware, ransomware, and hackers. Hence, the SaaS providers themselves actively advise using 3rd party backup solutions. Compliance laws like GDPR, HIPAA, and Sox also mandate that data protection is a “shared responsibility”.
All of which highlights how vital it is for MSPs to include a reliable cloud-based backup and recovery solution as an essential part of their SaaS suite. This is particularly critical for MSPs, as Quality of Service QoS is paramount for MSPs, and how better to ensure high-quality than by providing a data protection safety net? Hence, an increasing number of MSPs are offering managed backups via 3rd party solutions as part of their service offerings. SMBs (small and medium-sized businesses) are especially vulnerable to data breaches which at a crippling cost of $3.92 million is many times greater than or comparable to their monthly/annual revenue. MSPs ensuring 3rd party backup solutions bundled with their offerings – seamlessly ensure adherence to the golden 3-2-1 backup rule.
MSPs know best how important it is to distinguish offerings by industry sectors, customer types, etc. For example, the data retention needs of a publishing house will be different than a HIPAA compliant healthcare service provider. So MSPs can also intelligently bundle backup services to maximise their margins while retaining the customer’s focus on the top-notch QoS provided by the MSP.
How can CloudAlly Help?
CloudAlly helps MSPs proactively solve their customers’ data protection and data loss issues by providing SaaS backup solutions for the entire range of SaaS platforms – Office365, G Suite, Salesforce, Sharepoint and OneDrive, Dropbox, Box and more. We are also ranked as the Newsweek’s #1 best backup and restore tool. We offer a full-featured 15-day free trial which you can activate and start backing up your data in minutes and are very highly rated and recommended by our users. As an MSP, if QoS is important to you, you would be glad to know we take pride in our 365 X 24X7 availability for through our dedicated customer support hub across channels like phone, email, ticket and chat.