Customer Support

Don’t fret data loss. We have your back(up)

Customer Service | CloudAlly

Support for Backup Solutions

At CloudAlly, we focus on making sure that our backup solutions are simple to use.  But, we know that sometimes our customers have questions, or just simply need a little help. That’s why we provide 24x7x365 support via our Customer Support Hub.

If you can’t find the answer to your question in our Knowledge Base or need further assistance, please don’t hesitate to contact us via email.

Here to help you

Our support team is available 24 hrs 365 Days a Year.

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Open a new ticket or view your existing tickets

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Our agents are available to assist by telephone

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Click to chat with our customer support agents

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Email us with your customer support inquiry

Our Customers Love Us
Users love CloudAlly Office 365 Backup on G2
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Customers backup with CloudAlly because of our excellent customer support.

Hear it directly from our customers, why backing up with CloudAlly means receiving the best possible customer support.

Our customers whether partners or direct, receive the same superb level of support, when they need it, from our multinational customer support team.  This is also why our customers love our product solutions.

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Customer Support means availability!
Learn about our backup solutions and reach out when needed

Our Customers Love Us:

Actual customer responses...
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Speak to our experts directly

Feel free to reach out …


United States: +1 424 304 1959 
Australia: +61 283 171 165
United Kingdom: +44 208 089 2351


Open an immediate chat with support on our website.

Web Support

All web support requests, such as submitting tickets and uploading error logs, are now centralized in our portal. Please Customer Support Hub to create an account or sign in, and submit your support request.


Email support: